RETURN & REFUND POLICY

Last Updated: September 28, 2026

Thank you for shopping with Can Rush. Please read this Return & Refund Policy carefully before placing an order. By completing a purchase through our store, you acknowledge and agree to the terms below.

1. ALL SALES ARE FINAL

Unless otherwise required by applicable law, all sales are final.

Once an order has been placed, we do not accept returns, exchanges, cancellations, or refund requests due to a change of mind.

Please carefully review the product description, product images, pricing, quantities, shipping information, and your order details before completing your purchase.

2. CHANGE OF MIND

We do not provide refunds, returns, or exchanges for change-of-mind purchases, except where required by applicable consumer law.

Examples of change-of-mind situations include, but are not limited to:

• You no longer want the product.

• You changed your mind after ordering.

• You ordered the wrong product or quantity.

• You found a similar product elsewhere.

• You no longer need the product.

• You expected something different despite the product being accurately described.

• The product was purchased as a gift and the recipient does not want it.

• You failed to read the product description before purchasing.

Please make sure you are satisfied with your selection before completing checkout.

3. ORDER CANCELLATIONS

We begin processing orders as quickly as possible after they are submitted.

Because of this, we cannot guarantee that an order can be changed or cancelled after it has been placed.

Submitting a cancellation request does not mean that your order has been cancelled. If your order has already entered processing or fulfillment, we may be unable to stop it.

Where applicable law gives you a mandatory cancellation or withdrawal right, those statutory rights remain unaffected.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible at getcanrush@gmail.com.

Please include:

• Your full name

• Your order number

• A description of the issue

• Clear photographs or video showing the issue

• Photographs of the packaging where relevant

We will review the information provided and determine the appropriate resolution in accordance with this policy and any rights available to you under applicable law.

Depending on the circumstances, an appropriate resolution may include a replacement, refund, partial refund, or another remedy.

Please do not dispose of a damaged or defective item until we have reviewed your claim, as additional photographs or information may be required.

5. SHIPPING DAMAGE

If a package appears to have been damaged during transportation, please photograph both the shipping packaging and the affected product.

Contact us at getcanrush@gmail.com with your order details and supporting evidence as soon as reasonably possible after delivery.

Claims without sufficient evidence may be more difficult to investigate with the relevant shipping provider.

6. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully check your:

• Full name

• Street address

• Apartment or unit number

• City

• Postal or ZIP code

• Country

• Contact information

If an order cannot be delivered because incorrect or incomplete information was supplied at checkout, we are not required to provide a refund except where required by applicable law.

If you notice an error after ordering, contact getcanrush@gmail.com immediately. We will try to assist, but we cannot guarantee that shipping information can be changed once fulfillment has begun.

7. REFUSED OR UNCLAIMED PACKAGES

A package being refused, left unclaimed, or not collected from a carrier does not automatically qualify the order for a refund.

Any resolution will depend on the circumstances, the package's status, associated shipping costs, and applicable consumer law.

8. DELIVERY DELAYS

Estimated processing and delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Delays may occur because of circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, peak holiday periods, or other logistical disruptions.

A shipping delay by itself does not automatically entitle an order to a refund, except where applicable law provides otherwise.

9. PRODUCT APPEARANCE

We make reasonable efforts to display our products accurately.

However, colors and other visual details may appear slightly different depending on your device, screen settings, lighting, photography, or manufacturing variations.

Minor differences that do not make the product defective or materially different from its description generally do not qualify for a refund.

10. REFUND METHOD

Where we approve a refund, it will generally be issued to the original payment method used for the purchase.

Processing times after a refund has been issued may vary depending on your bank, card issuer, or payment provider.

We are not responsible for processing delays caused by financial institutions or payment providers.

11. RETURNING AN ITEM WITHOUT AUTHORIZATION

Please do not send products back to us without first contacting getcanrush@gmail.com and receiving return instructions where a return is applicable.

Sending an item to an address without authorization does not guarantee that the return will be accepted or that a refund will be issued.

12. CHARGEBACKS AND PAYMENT DISPUTES

If you believe there is a genuine problem with your order, please contact us at getcanrush@gmail.com so that we have an opportunity to investigate and resolve the issue.

Nothing in this section limits any legal rights you may have to dispute an unauthorized or otherwise validly disputable transaction through your payment provider.

13. CONSUMER RIGHTS

Nothing in this policy is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded under applicable consumer protection law.

If the law applicable to your purchase gives you mandatory rights relating to cancellations, withdrawals, defective goods, refunds, repairs, replacements, or other remedies, those rights will apply regardless of any conflicting provision in this policy.

Where this policy conflicts with a mandatory legal requirement, the mandatory legal requirement will prevail.

14. CONTACT US

If you have questions regarding an order, damaged or defective products, or this Return & Refund Policy, please contact us at:

Email: getcanrush@gmail.com

Please include your order number and relevant details so we can review your request as efficiently as possible.

By purchasing from Can Rush, you confirm that you have read and understood this Return & Refund Policy, including our policy that all sales are final and change-of-mind returns and refunds are not accepted, except where otherwise required by applicable law.